Partner Services Agreement

1. Parties

This Agreement is between Sahajdeep Singh Narang trading as Airer (ABN 78 294 724 199) ("Airer", "we", "us") and the individual or entity that registers as a Partner on the Airer platform ("you", "Partner"). By completing Partner onboarding and activating your account, you agree to be bound by this Agreement.

2. Nature of Relationship

You are an independent contractor, not an employee, agent, or representative of Airer. Airer does not direct how you perform your work — only the outcome standards and platform rules described in this Agreement. You retain the right to:

• Accept or decline any order offered through the platform without penalty;
• set your own availability and working hours;
• work simultaneously for other clients, platforms, or laundry businesses;
• advertise and provide your services independently outside of Airer;
• use your own equipment, premises, and supplies;
• engage employees or subcontractors to assist you, provided they comply with all obligations in this Agreement and applicable law.

Important notice regarding employment law: The characterisation of a working arrangement as an independent contractor relationship is not conclusive under Australian law. The Fair Work Act 2009 (Cth) (as amended by the Fair Work Legislation Amendment (Closing Loopholes) Acts 2023–2024) requires the "real substance, practical reality and true nature" of the relationship to be assessed on the totality of the relationship, not only the terms of any written agreement. Airer structures this platform to operate consistently with a genuine independent contractor model, but we cannot guarantee how a court or the Fair Work Commission would characterise your specific arrangement if a dispute arose.

Nothing in this Agreement is intended to exclude or limit any rights or protections that apply to you as a matter of law, regardless of how the relationship is characterised.

3. Eligibility Requirements

To register and remain as a Partner, you must at all times:

• Be at least 18 years of age;
• Hold a valid Australian Business Number (ABN) and provide it during onboarding;
• Hold a current public liability insurance (PLI) policy with a minimum coverage of $2,000,000 per occurrence from a reputable Australian insurer;
• Have the legal right to work or operate a business in Australia;
• Not be subject to any court order, disqualification, or regulatory prohibition that would prevent you from providing laundry or cleaning services;
• Have no criminal convictions for offences involving dishonesty, fraud, or handling of others’ property (subject to spent conviction legislation).

By activating your account and on each occasion you accept an order, you represent and warrant that all eligibility requirements are met. Failure to meet or maintain these requirements is grounds for immediate account suspension under §12.

4. Platform Access and Orders

• Airer grants you a limited, non-exclusive, revocable right to access the Partner app and accept orders offered through the platform.
• Orders are offered on a first-response basis. You may accept or decline any offered order.
• Once you accept an order, you are committed to completing it in accordance with this Agreement. If you are subsequently unable to do so, you must notify us immediately through the app or at airer.app@gmail.com.
• Repeated unexplained cancellations of accepted orders may result in account suspension under §12.
• You must not accept orders you do not have the capacity, equipment, or skill to fulfil.
• Order priority: Airer orders accepted through the platform must be given equal priority to any in-store, walk-in, or direct customer orders you operate. You must work accepted orders in the sequence they were received (queue order), unless an order is marked as Priority in the app — Priority orders must be moved to the front of your queue and fulfilled before standard accepted orders.

5. Service Standards

When completing an order, you must:

• Care labels: Read and comply with all garment care label instructions. Do not process any garment where the care label indicates it is unsuitable for the selected service type.
• Professional care: Handle all customer garments with reasonable professional skill and care at all times — during pickup, processing, storage, and return.
• Special instructions: Follow all special instructions provided by the customer in their order, unless compliance would breach a care label instruction or applicable law, in which case you must immediately notify the customer through the app.
• Completion timeframe: Complete and return orders within the timeframe communicated to the customer. If you cannot meet the agreed timeframe, notify us immediately through the app.
• Garment security: Store all customer garments securely, separately from your own laundry, and in a manner that prevents damage, loss, or mix-up.
• Return on inability to complete: If for any reason you are unable to complete an order after collection — including equipment failure, illness, or circumstances beyond your control — you must return all customer garments in their collected condition within 24 hours and notify us immediately. You are responsible for the cost of returning garments where inability to complete is due to a cause within your control.
• No substitution: Do not substitute, replace, or loan any customer garment for any reason.

6. Pricing, Commission and Earnings

Airer sets the prices charged to customers. Your earnings for each completed order are calculated as follows:

• The partner rate for each service item is displayed in the Partner app before you accept an order and constitutes the full amount you will receive for that item.
• Airer retains the difference between the customer price and the partner rate as its platform fee. This covers payment processing, booking management, customer support, and platform operations.
• Delivery fees collected from customers are retained by Airer unless otherwise separately agreed in writing.
• All amounts are in Australian dollars (AUD) inclusive of GST. You are responsible for issuing tax invoices to Airer (or providing a recipient-created tax invoice arrangement) and for your own GST reporting and BAS obligations.
• Airer may adjust partner rates from time to time by giving you at least 14 days’ written notice via the app or your registered email address. Continued use of the platform after that notice period constitutes acceptance of the new rates. If you do not accept the new rates, you may close your account without penalty.

7. Payment and Payouts

• Earnings for completed orders are credited to your in-app balance when an order is marked as delivered and confirmed by the customer.
• You may request a payout of your available balance through the Partner app. Payouts are transferred to your nominated Australian bank account, typically within 1–3 business days of the request.
• You must provide accurate Australian bank account details (BSB and account number). Airer is not liable for funds transferred to an incorrect account where the error was caused by you.
• Your bank details are encrypted at rest and handled in accordance with our Privacy Policy.
• Airer may withhold or offset from your balance any amounts owed to Airer, including amounts relating to verified customer damage claims under §9, fraudulent order activity, or platform fees.
• In the event of account termination, any accrued balance will be paid to you within 14 business days, less any amounts properly owed to Airer.

8. Tax Obligations

As an independent contractor, you are solely responsible for all your own tax obligations, including:

• Income tax on earnings from the platform;
• GST registration and reporting if your GST-applicable turnover meets the registration threshold (currently $75,000 per annum);
• Superannuation contributions for yourself and any employees you engage;
• Workers’ compensation insurance for any workers you engage;
• Payroll tax obligations if applicable.

Airer does not withhold PAYG, make superannuation contributions, or provide you with a payment summary for your Airer earnings. You should obtain independent tax advice regarding your obligations.

9. Garment Damage and Loss

9.1 Your liability

You are liable to Airer for garment damage or loss that results from your failure to meet the standard of care in §5. Where Airer compensates a customer for such damage or loss, Airer may recover the amount paid from you, up to a maximum of $1,000 per order, by deducting it from your platform balance or invoicing you directly.

9.2 Your insurance

Your PLI policy must cover claims arising from garment damage and loss caused by your negligence or breach of this Agreement. Airer’s right to recover under §9.1 is independent of and does not substitute for your insurance obligations under §3.

9.3 Excluded damage

You are not liable for damage resulting from:

• Pre-existing damage or wear that you documented at pickup;
• Garments with incorrect, missing, or illegible care labels that you were unable to assess;
• Customer instructions that you followed after expressly notifying the customer of a risk;
• Normal fabric aging or inherent instability of the material.

9.4 Documenting garment condition

We strongly encourage you to photograph garments in a visible and identifiable way at the time of pickup. This documentation protects you against unfounded claims and assists Airer in resolving disputes fairly.

10. Customer Data and Privacy

In fulfilling orders, you will receive customer personal information — including name, address, phone number, and order details. You must:

• Use customer personal information solely for the purpose of fulfilling the specific order for which it was shared;
• Not retain, copy, or store customer personal information beyond what is necessary for order fulfilment;
• Not contact customers outside the Airer app for any commercial purpose, including offering direct services;
• Not share customer personal information with any third party;
• Comply with all applicable Australian privacy laws in handling customer personal information, including the Privacy Act 1988 (Cth) where applicable.

Breach of this clause is a material breach of this Agreement and grounds for immediate termination under §12. You may also be personally liable to customers and the OAIC.

11. Non-Solicitation and Platform Integrity

• During the term of this Agreement and for 3 months after it ends, you must not solicit or accept direct commercial engagements from Airer customers you have been connected with through the platform, unless those customers initiated contact with you independently and outside the context of their Airer account.
• You must not engage in any conduct intended to circumvent or undermine the Airer platform, including encouraging customers to use competing services or to transact with you directly to avoid platform fees.

12. Suspension and Termination

13.1 Termination by you

You may close your Partner account at any time by contacting airer.app@gmail.com. You must complete any accepted in-flight orders, or return the customer’s garments under §5 if you cannot complete them. Any accrued balance will be paid out within 14 business days.

13.2 Immediate suspension by Airer

Airer may immediately suspend your account (without prior notice) where:

• We have reasonable grounds to believe you have lost, damaged, or misappropriated a customer’s garments;
• You are found to have provided false information during onboarding or in a claim;
• We receive credible reports of abusive, threatening, or harassing conduct toward a customer;
• We have reasonable grounds to believe you have breached the customer data provisions of §10;
• Your PLI policy is cancelled or lapses and you are no longer covered; or
• We have reasonable grounds to believe you are engaging in fraud or criminal activity.

12.3 Termination with notice

For breaches other than those in §12.2, Airer will provide written notice of the breach and a 14-day period to remedy the breach. If the breach is not remedied, we may terminate this Agreement with 14 days’ further written notice.

12.4 Appeal

If you believe a suspension or termination decision was made in error, you may appeal in writing to airer.app@gmail.com within 14 days of the decision. We will respond within 5 business days. During an appeal, any withheld balance will be held in trust and released to you if the appeal is successful.

13. Intellectual Property

Airer grants you a limited, non-transferable licence to use the Airer Partner app and platform solely for the purpose of providing services under this Agreement. You may not copy, reverse-engineer, or create derivative works from any part of the Airer platform. All Airer branding, content, and software remains the exclusive property of Airer.

14. Confidentiality

You must keep confidential any non-public business information about Airer, its pricing structure, Partner rates, technology, or business operations that you become aware of through your access to the platform. This obligation continues for 2 years after this Agreement ends.

15. Indemnification

You agree to indemnify, defend, and hold harmless Airer and its officers, directors, and employees from and against any claims, losses, damages, penalties, fines, and costs (including reasonable legal costs) arising from: (a) your negligent or wilful acts or omissions in providing services; (b) your breach of this Agreement; (c) your breach of any applicable law; or (d) any claim by your employees, subcontractors, or the Fair Work Commission relating to your working arrangements.

16. Limitation of Liability

Airer’s total liability to you under or in connection with this Agreement (other than for accrued earnings due to you) is limited to $500 in aggregate per 12-month period. Airer is not liable for: indirect or consequential loss; loss of income or earnings; loss of data; or any claim arising from order availability, customer behaviour, or platform downtime.

Nothing in this clause limits any rights you have under applicable Australian law that cannot be excluded by contract.

17. Dispute Resolution

If a dispute arises between you and Airer, the parties agree to attempt to resolve it in good faith by following these steps before commencing formal proceedings:

1. Notice: The disputing party gives written notice to the other describing the dispute and the resolution sought.
2. Response: The other party responds in writing within 5 business days.
3. Negotiation: The parties negotiate in good faith for up to 14 days from the response.
4. Escalation: If unresolved, either party may refer the matter to mediation through the Queensland Law Society Dispute Resolution Centre, or commence proceedings in the appropriate Queensland court or tribunal.

This clause does not prevent either party from seeking urgent injunctive relief from a court where necessary to protect their rights.

18. Force Majeure

Neither party is liable for failure to perform obligations caused by circumstances beyond their reasonable control, including severe weather events, public health orders, infrastructure outages, or civil unrest. If a force majeure event prevents you from completing an accepted order, you must notify Airer immediately and return the customer’s garments as soon as practicable.

19. Changes to This Agreement

Airer may update this Agreement by giving at least 14 days’ written notice to your registered email address or via the Partner app. Continued use of the platform after the notice period constitutes acceptance of the updated Agreement. If you do not accept the changes, you may close your account under §12.1 without penalty.

20. Governing Law

This Agreement is governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland for any dispute not resolved under §17.

21. Contact